The Official Introduction to the ITIL Service Lifecycle (ITIL Version 3)

鱼和流氓 · 发表于 2009-1-26 19:18:57

(PDF 英文版)
by Office of Government and Commerce UK
Paperback: 250 pages
Publisher: TSO-WL (31 Aug 2007)
ISBN-10: 0113310617
ISBN-13: 978-0113310616

The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance.
Gives an overview of the guidance specific to each stage of the lifecycle.
Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application.

周文峰 · 发表于 2009-1-26 20:32:52

thank you so much!

虎酒个骨 · 发表于 2009-1-26 20:54:56

thank you!

音乐我看 · 发表于 2009-1-26 20:15:47

thank you too

undhsngJ · 发表于 2009-1-26 20:01:27

还是下载不了呀

mop1818 · 发表于 2009-8-9 22:22:24

thank you so much!

mop1818 · 发表于 2009-8-9 22:25:26

thank you so much!

mop1818 · 发表于 2009-8-9 22:51:32

thank you so much!

mop1818 · 发表于 2009-8-9 22:56:08

Continual Service Improvement.

mop1818 · 发表于 2009-8-9 23:35:52

Service Operation based on ITIL V3 Management Guides

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